DHL memberikan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai Branch Manager - Denpasar & East Timor yang akan ditempatkan di Jakarta, Jakarta.

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Spesifikasi dan Persyaratan Pelamar Pekerjaan DHL

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world. DHL Express, one of the business units of DHL, takes care of global dispatch and delivery of parcel and express shipments. Come discover the unique, international spirit of DHL in an atmosphere where your commitment is recognized and rewarded.

Position Title : BRANCH MANAGER Overall Purpose To lead the organization and ensure that PT. Birotika Semesta/DHL Indonesia, maximises the full growth and profit potential within its branch office. Delivering DHL’s market leading services in accordance with the Mission Statement and DHL’s global/regional strategic objectives to our customers. To achieve both revenue and notional result in each branch. Relationships Reports to : Area Manager

Supervises : Direct All Sales Staff All Customer Service Agent All Operation Staff All Accounting and Credit Staff Other staff Liaises with : Other departments Other branches Customers Suppliers DHL Regional and Network offices as requred Nature and Scope Branch Manager is accountable to the Area Manager Indonesia for the Revenue achievement, Service level performance, Maintaining company’s brand leadership, Credit collection performance, Responsibility of Cost management, Human resource development, as well as responsible to comply the government regulation of operating a branch office. The position holder is an integral member of the area management team that is responsible for the conduct area’s initiatives and projects. Accountabilities Marketing and Sales To ensure that existing and potential major customers are visited or contacted regularly so that we know and overcome any problems, explain the features and benefits of DHL’s services, and tap any further business potential. Monitoring Account performance and ensure that down traded Accounts are investigated and gained back. Recommend product promotion, service area expansion and other activities wherever and whenever required to support sales targets. Ensure that sales efforts support our marketing strategy particularly with respect to increasing shipments and potential business. Maintaining brand leadership position by projecting leadership image through its fleet, office, signage, people appearance, technology, and other marketing communication. Promoting Customer Access deployment in his/her branch such as SPS and DHL connect so that DHL maintain its customer access leadership. Human Resources To ensure the right people are employed to ensure market leadership presence in his/her branch. In conjunction with HR Manager ensures that appropriate training and development programs (both on and off the job) are devised for key positions, ensuring that we are developing and preparing our people for promotion. To work with HR Manager so that staff is rewarded in line with the companies reward policy. Services To ensure that his/her branch provide market leading level of service and work to achieve the DHL Global Service Commitment which comprise of Delivery Performance, Nil Miss-pickup/pick up Performance, Delivery data return timeliness, Network completion and maximising International same day uplift. To ensure that the current performance are visible to all of the employee. Gateway and Domestic Linehaul To ensure that DHL’s relationship with, airlines and other airport authorities are properly maintained so that service levels vis a vis, transfer, cut off and uplift are maintained and enhanced to the maximum degree.

• Customer Service

To ensure that DHL responds to our customers’ needs in a prompt, efficient and courteous manner, therefore they are left with a positive impression of DHL. Also to ensure that the interface with couriers is managed properly, so that promises made to the customer are fulfilled in a timely and reliable manner. To achieve customer service Global service commitment which comprise of response to network, response to customers, case close performance, and incoming call handling performance (abandon call rate, waiting call rate). To ensure that the current performance are visible to all of the employee. Shipment Data Transmission Ensures that customers’ shipment data is treated with urgency at all times and agreed transmission schedules are adhered to at all times so that manifest data arrives at destination before the shipment, and delivery data return performance achieve at least 99,75%. Cost Management To ensure that unit costs are driven down the cost experience curve whilst improving service. To motivate staff to understand and manage costs so that improvement in productivity is achieved by working smarter. Credit Collection & Dos To support company’s cash flow plan by ensuring that outstanding payment are collected in a timely manner. Work to reduce the overdue to the required level as stated in AOP. System, Policies and Procedures To implement systems, policies, and procedures, as agreed with the management, ensuring that all staff understands what is expected of them at all times, and enforcing measures if necessary. Security To ensure that his/her staff in branch adheres to the company security procedure at all times so that safe working environment maintained and security risk is minimized. To minimize company’s exposure to possible breaches of security, this include measures to reduce the risk of fraud and theft. Planning, Budgeting and Reporting To prepare and agree with the West Area Manager, the Annual Operating Plan for each Branch to ensure that there is a business plan in place which will be used as a guidance to achieve the yearly financial and business performance objectives. Competition To ensure that information regarding competitor activity is gathered on a regular and consistent basis so it can be collated and/or on going profile maintained. Experience and Qualifications Education Preferred with bachelor degree with related experience. Experience Previous experience of at least 2 years in related positions or min. 2 years gained with DHL, is an advantage. Skills Excellent English (written and spoken) comprehension and communication are essential. Good computer literate (MS-Office, Netscape Mail) with a comprehensive knowledge of DHL systems. Have an excellent analytical skill and problem solving. Able to demonstrate a strong capability in General Managem Position Title : BRANCH MANAGER Overall Purpose To lead the organization and ensure that PT. Birotika Semesta/DHL Indonesia, maximises the full growth and profit potential within its branch office. Delivering DHL’s market leading services in accordance with the Mission Statement and DHL’s global/regional strategic objectives to our customers. To achieve both revenue and notional result in each branch. Relationships Reports to : Area Manager

Supervises : Direct All Sales Staff All Customer Service Agent All Operation Staff All Accounting and Credit Staff Other staff Liaises with : Other departments Other branches Customers Suppliers DHL Regional and Network offices as requred Nature and Scope Branch Manager is accountable to the Area Manager Indonesia for the Revenue achievement, Service level performance, Maintaining company’s brand leadership, Credit collection performance, Responsibility of Cost management, Human resource development, as well as responsible to comply the government regulation of operating a branch office. The position holder is an integral member of the area management team that is responsible for the conduct area’s initiatives and projects. Accountabilities Marketing and Sales To ensure that existing and potential major customers are visited or contacted regularly so that we know and overcome any problems, explain the features and benefits of DHL’s services, and tap any further business potential. Monitoring Account performance and ensure that down traded Accounts are investigated and gained back. Recommend product promotion, service area expansion and other activities wherever and whenever required to support sales targets. Ensure that sales efforts support our marketing strategy particularly with respect to increasing shipments and potential business. Maintaining brand leadership position by projecting leadership image through its fleet, office, signage, people appearance, technology, and other marketing communication. Promoting Customer Access deployment in his/her branch such as SPS and DHL connect so that DHL maintain its customer access leadership. Human Resources To ensure the right people are employed to ensure market leadership presence in his/her branch. In conjunction with HR Manager ensures that appropriate training and development programs (both on and off the job) are devised for key positions, ensuring that we are developing and preparing our people for promotion. To work with HR Manager so that staff is rewarded in line with the companies reward policy. Services To ensure that his/her branch provide market leading level of service and work to achieve the DHL Global Service Commitment which comprise of Delivery Performance, Nil Miss-pickup/pick up Performance, Delivery data return timeliness, Network completion and maximising International same day uplift. To ensure that the current performance are visible to all of the employee. Gateway and Domestic Linehaul To ensure that DHL’s relationship with, airlines and other airport authorities are properly maintained so that service levels vis a vis, transfer, cut off and uplift are maintained and enhanced to the maximum degree.

• Customer Service

To ensure that DHL responds to our customers’ needs in a prompt, efficient and courteous manner, therefore they are left with a positive impression of DHL. Also to ensure that the interface with couriers is managed properly, so that promises made to the customer are fulfilled in a timely and reliable manner. To achieve customer service Global service commitment which comprise of response to network, response to customers, case close performance, and incoming call handling performance (abandon call rate, waiting call rate). To ensure that the current performance are visible to all of the employee. Shipment Data Transmission Ensures that customers’ shipment data is treated with urgency at all times and agreed transmission schedules are adhered to at all times so that manifest data arrives at destination before the shipment, and delivery data return performance achieve at least 99,75%. Cost Management To ensure that unit costs are driven down the cost experience curve whilst improving service. To motivate staff to understand and manage costs so that improvement in productivity is achieved by working smarter. Credit Collection & Dos To support company’s cash flow plan by ensuring that outstanding payment are collected in a timely manner. Work to reduce the overdue to the required level as stated in AOP. System, Policies and Procedures To implement systems, policies, and procedures, as agreed with the management, ensuring that all staff understands what is expected of them at all times, and enforcing measures if necessary. Security To ensure that his/her staff in branch adheres to the company security procedure at all times so that safe working environment maintained and security risk is minimized. To minimize company’s exposure to possible breaches of security, this include measures to reduce the risk of fraud and theft. Planning, Budgeting and Reporting To prepare and agree with the West Area Manager, the Annual Operating Plan for each Branch to ensure that there is a business plan in place which will be used as a guidance to achieve the yearly financial and business performance objectives. Competition To ensure that information regarding competitor activity is gathered on a regular and consistent basis so it can be collated and/or on going profile maintained. Experience and Qualifications Education Preferred with bachelor degree with related experience. Experience Previous experience of at least 2 years in related positions or min. 2 years gained with DHL, is an advantage. Skills Excellent English (written and spoken) comprehension and communication are essential. Good computer literate (MS-Office, Netscape Mail) with a comprehensive knowledge of DHL systems. Have an excellent analytical skill and problem solving.
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